If you transfer the domain without first updating the name servers, this can happen even if you have set up your DNS here. Your domain will continue to point to the old DNS servers until you update it.
To update the domain:
- Go to your "Client Area", click in "My Domains" tab and, click the "Manage" button for that domain. This will take you to the "Registration Details" page.
- If your domain is locked, unselect "Registrar Lock" and click "Save Changes".
- Edit "Nameserver 1"and "Nameserver 2" with the Nameservers provided by apprentalonline in the welcome email or fill in with your own Nameservers. Click "Save Changes" when you are finished.
- Lock again your domain, if desired, to help prevent hijacking. (select "Registrar Lock" and click "Save Changes")